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Customer journey maps and blueprints
With the transition from user experience to customer experience many designers take a broader view on their design work. They are not dealing anymore with the design of individual products,...
View ArticleOmnichannel customer experiences
Forget native apps, forget responsive webdesign, and say hello to omnichannel. We have moved away from the design of a single application, product or service. Increasingly, organizations have to deal...
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